SHIPPING & RETURNS
SHIPPING POLICY
We aim to process and ship all orders within 2-3 business days.
Shipping times vary depending on your location and will be estimated at checkout. You will receive a tracking number once your order is shipped, allowing you to follow its journey.
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Domestic Shipping: Orders within the U.S. typically arrive within 5-7 business days after dispatch.
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International Shipping: International delivery times vary by country and may take up to 2-4 weeks due to customs processing.
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Please contact us at info@neurodiva.shop if you have any questions about your order. Thank you for shopping with NeuroDiva!
RETURN AND REFUND POLICY
At NeuroDiva Shop, customer satisfaction is our priority. If you're not fully satisfied with your purchase, we’re here to help.
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Returns: You may return unused items in their original packaging within 14 days of delivery for a full refund. To initiate a return, please contact our support team at info@neurodiva.shop with your order details.
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Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and a credit will be applied to your original payment method.
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Exchanges: We only replace items if they are defective or damaged. If you need an exchange, please reach out to us.
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Please note that return shipping costs are the customer's responsibility unless the item is defective or incorrect.
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If you have questions, contact us at info@neurodiva.shop